Terms and Conditions
Designer Deckchairs is a UK mail/internet order and retail company and complies with UK consumer law, including Distance Selling Regulations 2000. We operate a flexible returns policy and are happy to refund / exchange items damaged in transit, that are faulty or not what you ordered.
The Consumer Protection (Distance Selling) Regulations 2000 came into force on the 31st October 2000 and gives rights to individual consumers in the area of home shopping. They are intended to give consumers confidence in purchasing goods and services where there is no face to face contact with the seller.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order and receive a full refund if, for any reason, you are not entirely satisfied with your purchase or the goods are faulty or damaged. Please notify us within 7 (seven) working days of receiving the products by email. Items must be returned in original packaging. If items are missing from your order, please notify us as soon as possible.
If you place an order and any of your purchased items are out of stock we will let you know by email. We will tell you know how long it will take us to re-stock the items and give you the option of a full refund for those items if the delay causes you any inconvenience. We will also offer you the option of substituting one of the out of stock items for another (of the same value).
We strive to give excellent after sales service and customer care. Our terms do not affect your statutory rights.